Welcome to Relax Organic Salon! We are so excited to have you here with us! Before we begin your service today, I want to review our salon policies and expectations. 

 

   We want to be transparent with our policies to ensure that you, the guest, have a luxurious and relaxing salon experience. 

 

GUEST EXPECTATIONS

 

  We respectfully request all guests arrive fifteenth minutes prior to their appointment time. This ensures we are gathering proper information and that you, the guest, are relaxed and ready to start your appointment on time. 

 

 

RESCHEDULING/CANCELLATION  POLICY

 

  We require twenty-four hours notice for rescheduling any appointment. We understand that life happens and will do our best to work with you in emergency situations. When a guest forgets to cancel or reschedule their appointment we miss the opportunity to service other guests.

 Because of that, we require to have a credit card on file.

Fifty percent of the service cost will be applied for not showing/forgetting and rescheduling appointments under twenty- four hours. This also applies to switching services last minute (Example: a color appointment to just a cut). If you need to change the type of service please do so twenty-four-hour ahead of the scheduled appointment time. 

   If you, the guest,  don’t call/don’t show for three appointments within a rolling six month period, you will be required to be a call in appointment only. We will no longer hold appointments for you, we apologize for any inconveniences this may cause. 

    

 

LATE POLICY

 

A $25 late fee will be applied for all late guests. If you, the guest,  are more than fifteen minutes late you will be asked to reschedule and fifty percent of the service cost will then be applied to your account. This ensures adequate service timing for you and the other guests booked after you. We want to create a relaxing salon experience for all of our guests and our stylists.

 In order for us to meet and exceed guests' expectations, we require adequate service timing to ensure we are gathering the proper information and overall satisfaction of all guests that are having a service. 

 

*Before we can book your next service the late fee/cancellation fee must be paid in full.  

 

ONLINE BOOKING

 

Relax Organic offers online booking on our website, Facebook and through the Vagaro application which can be installed on any cellular device. It is quick, easy, and can be done when it is most convenient for you.  Appointments can be booked/rescheduled 24 hours a day 7 days a week. If you are unsure about the timing or the type of service you will be receiving or need assistance in understanding how to book online or through the application please discuss this with your stylist. They will be more than happy to walk you through the process. 

 

 

CHILD SAFETY POLICY

 

   We at Relax Organic Salon deeply value you and your family.  

 

   We respectfully ask that there are no children are in the salon unless they are receiving a service or have an adult eighteen or older to take care of their needs   We consider anyone at the age of 10 years and younger a child. 

 

Children that are in the salon with an accompanying adult need to be kept quietly entertained while their parent receive a service 

 

We understand that there may be scheduling challenges and we apologize for any inconveniences this may cause. 

 

 We at Relax Organic Salon deeply care for the safety of your children and maintaining high customer service standards for all who enter our salon. We thank you for your patience and continued patronage. 

 

CELLPHONE USAGE POLICY

 

 We at Relax Organic Salon understand that it is a digital age and therefore the need to be connected. We consider the salon a safe haven, a place where people go to disconnect and relax.  To ensure the top experience for you and for other guests, we ask you to please be courteous and respectful of others when taking calls. It could potentially disrupt another's time as well as your own.  We ask that you put your phone on low, vibrate, or silent when entering the salon and hold off doing business so you can enjoy you visit and be present with your experience. Emergencies happen and we want you to be able to have access to the ones you love at all times. If there is a situation needing to talk for a period of time please let your stylist know so we can make the correct accommodations. 

 

REFUND/EXCHANGE POLICY

 

Retail 

We want you to be happy with your product purchase. We have a two-week return policy with a receipt.  Since we are a green salon, please make sure your email is in our system and you have received a digital receipt of payment. 

 

Services

You have one week to make any adjustments or corrections to your look. If you are unsatisfied with your service please call within that time and we will be happy to discuss any issues you may have and make the necessary adjustments. 

 

Our job is to make sure you are happy and feel amazing when you leave the salon. 

If you are not fully satisfied we will do our best to make it to your one hundred percent satisfaction.

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